Support
Get help
Email support@fatespun.com. A person reads it. We answer as soon as we can, usually within a few days.
What to include
- Your device (Windows PC, Mac, iPhone or iPad) and where you got the game (Steam or the App Store).
- Your account: the email address you signed up with, or your Steam account name, and your handle (the name with a number after it, such as Name#1234).
- What happened, what you expected, and what you were doing when it happened.
- A screenshot if you have one. Never send your password. We will never ask for it.
One account on every device
Your Fatespun account holds your progress and your collection. Sign in to the same account on another device and everything you own is there, whichever store you bought it in.
If you created your account with Sign in with Steam on PC and want to play on an iPhone or iPad, first add your email address on PC from Options, Account, CHANGE EMAIL. Then sign in on the other device with that email, using the password reset link on the sign-in screen to set a password if you have not set one.
Restoring purchases
On iPhone, iPad, or a Mac running the App Store version, open the store in the game while signed in and choose RESTORE PURCHASES. The game asks the App Store for everything bought with your Apple Account and adds it back to your Fatespun account. On Steam, purchases are restored automatically when you sign in.
Refunds
Each store handles refunds for what was bought through it. For Steam, go to help.steampowered.com. For the App Store, go to reportaproblem.apple.com. When a store refunds a purchase, the item is removed from your collection.
Reporting a player
Rival boards in Fatespun are built by other players and show their handle. If a handle is offensive, or a board looks like cheating, press and hold the rival's portrait in the fight and choose REPORT NAME or REPORT CHEATING. You can also email a report to support@fatespun.com with the handle and what you saw. We review every report within 24 hours, remove content that breaks our Terms, and close the accounts of players who post it.
Getting a copy of your data
Open Options, Account and choose EXPORT MY DATA to save a file with your profile, your rival boards and your cloud save. For a full copy of everything we hold about you, including your progress and purchase records, email support@fatespun.com from the address on your account.
Deleting your account
From the title screen, open Options, Account and choose DELETE MY ACCOUNT, then type DELETE to confirm. (It is not offered in the middle of a run.) You can also ask us to delete it without the game: email support@fatespun.com from the address on your account with the subject "Delete my account", and we delete it within 30 days and reply when it is done.
Deletion happens immediately and cannot be undone. It removes your sign-in, email address, handle, progress, run history, rival boards, cloud save, friends and your collection of owned items. We keep a record of each purchase, with your name, email and account removed from it, because we need it for refunds, chargebacks, tax and fraud prevention. See the Privacy Policy for details.
Deleting your account does not refund anything and does not cancel anything with Steam or Apple. If you want a refund, request it from the store first.